ACCESSIBILITY STATEMENT

​Last updated: 12 October 2026

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Fen Response Medical is committed to making our website accessible and easy to use for as many people as possible, including people with disabilities, sensory impairments and additional communication needs.

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This statement applies to the Fen Response Medical website.

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Our commitment

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We want everyone to be able to find information about our event medical cover, first aid training and prehospital care services, and to contact us without unnecessary barriers.

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Our aim is to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA. These guidelines explain how to make website content more accessible to people with a wide range of access needs.

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When developing and updating our website, we aim to:

• Use clear language, readable text and a consistent layout.

• Organise content with meaningful headings and descriptive links.

• Provide appropriate alternative text for images that convey information.

• Use colours and contrast that make content easier to read.

• Support navigation using a keyboard.

• Make forms understandable, with clear labels and helpful error messages.

• Support text enlargement and use on different screen sizes.

• Consider compatibility with screen readers and other assistive technology.

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Accessibility status

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We have not yet completed a full accessibility assessment of this website. We therefore cannot currently confirm that every page and feature meets WCAG 2.2 Level AA.

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Some visitors may encounter accessibility barriers. We welcome feedback to help us identify problems and prioritise improvements. We will update this statement as accessibility checks are completed and any specific limitations are identified.

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Information in another format

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If you have difficulty accessing information on our website, please contact us. We will discuss your needs and work with you to provide the information in a suitable alternative format wherever reasonably possible.

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This may include plain text, larger print or an alternative version of a document.

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Email: info@fenresponsemedical.co.uk

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Please tell us which information you need and your preferred format. You do not need to disclose a diagnosis or medical history to request accessibility support.

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Reporting an accessibility problem

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If you experience a problem using our website, please email info@fenresponsemedical.co.uk with the subject “Website

accessibility”.

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Where possible, include:

• The web address of the page where the problem occurred.

• What you were trying to do.

• A description of the difficulty you experienced.

• Your browser, device or assistive technology, if relevant.

• How you would prefer us to contact you.

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We will consider your feedback, explain any available alternative way to access the information or service, and provide an update on the action we can take.

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Third-party content

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Our website may link to external websites or use services supplied by other organisations. Their accessibility may vary.

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If an external service prevents you from accessing information or contacting us, please let us know so we can explore an alternative.

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Further concerns

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If you are dissatisfied with how we have handled an accessibility concern, please contact us using the email address above and ask for the matter to be reviewed by a director.

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Reviewing this statement

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We will review this statement when significant changes are made to the website, when accessibility assessments are completed, or when feedback identifies information that needs updating.